Cycling Holidays

Walking Tours

2010 brochure [9.4Mb]

Terms & Conditions

Booking Conditions

If you wish to alter your holiday

Once we have confirmed your booking, any change you wish to make to your holiday arrangements must be notified to us in writing and will be carried out subject to availability. For changes notified more than eight weeks before your departure date, an arrangement fee of £20 per person will be charged. In addition any amendment fee or cancellation charge levied by an airline or channel crossing operator will be payable by the client. Changes notified within eight weeks of your departure date will be treated as a cancellation of your original booking and cancellation charges as set out below will be levied.

If you wish to cancel your holiday

If you fail to pay in full 8 weeks prior to departure, we reserve the right to cancel your booking and your deposit, plus the travel element of flight inclusive holidays, will be forfeited. Should you or any member of your party be forced to cancel your booking, we must receive a written notice of cancellation signed by the signatory of the original booking form. The cancellation will take effect from the date that such written notice is received at our offices, and the following cancellation charges will apply. The charges are expressed as a percentage of the total land based holiday price (for flight inclusive holidays this figure is the total holiday price less the travel element itemised on our confirmation invoice, for independent travellers this figure is the total holiday price). The travel element of flight inclusive holidays is nonrefundable.

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Cancellation charges

More than 56 days prior to departure - deposit plus the travel element of flight inclusive holidays.

Between 42 and 56 days prior to departure	40%
Between 28 and 41 days prior to departure	50%
Between 15 and 27 days prior to departure	75%
Between 8 and 14 days prior to departure	90%
7 days or less prior to departure	100%

Cancellation by Bents Bicycle & Walking Tours

Very occasionally it may be necessary for us to cancel a specific departure. We reserve the right to do this for any reason up to eight weeks prior to the departure date. In these circumstances, you will be entitled to: a) book any other available holiday from this brochure (where the cost is less, you will be refunded the difference, but where the cost is more, you will be expected to pay the additional cost); or b) receive a full refund of all monies paid.

Alterations to Itinerary

We will use our best endeavours to ensure that none of the ingredients of your holiday arrangements has to be altered. However, occasions may arise when we cannot follow our advertised itineraries, or cannot maintain our advertised schedules. Our itineraries are put forward as a statement of intention only, not as representations or undertakings that they will be carried out. If any additional expenses are incurred through delay, accident or disruptions of planned itineraries beyond our control, e.g. war, threat of war, riots, civil strike, terrorist activity, strikes, governmental action, natural disasters, fire, technical problems of transport, closure of ports or airports, cancellation or changes of schedule by scheduled airlines, or similar events beyond our control, such expenses are to be borne by the clients. In respect of air travel, we reserve the right to change the airline operator, the aircraft type and the destination airport.

Passports, Visas and Health requirements

A valid passport is required to gain entry to Germany, Austria, Switzerland and the Czech Republic. If you need to apply for a new passport or for its renewal, make such application at least eight weeks before departure. Non European Union passport holders are advised to contact their local German, Austrian, Swiss and Czech embassies to check their visa requirements.

The European Health Insurance Card (EHIC) allows you to access state-provided healthcare in all European Economic Area (EEA) countries and Switzerland at a reduced cost or sometimes free of charge. To apply for a EHIC visit: www.ehic.org.uk. At the time of publication (November 2009), no vaccinations are required for holidays taken from this brochure.

Travel insurance

We strongly recommend all holidaymakers have a valid comprehensive travel insurance policy covering the period from the date of booking, to the return travel date of your holiday..

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Complaints

If If you have a complaint whilst on holiday, you must report it at the time to your hotelier and to our representative (as appropriate) to enable it to be put right. If you feel the matter is serious, you should also notify our UK office by phone or fax. If you have a dispute with Bents Bicycle & Walking Tours which you are unable to resolve, you may call upon the lowcost AITO Independent Dispute Settlement Service (details on request). Claims which exceed £1500 per person or £7500 per booking form or claims which apply principally or exclusively in respect of (or as a consequence of) illness or physical injury are not admissible for settlement under the service.

Agency Bookings

All monies paid to an Agent in respect of a Bents Bicycle & Walking Tour are held by that Agent on behalf of Bents Bicycle & Walking Tours.

Transport

Bents Bicycle & Walking Tours act as agents for the following transport providers: British Airways, Czech Airlines, Lufthansa, Swiss, KLM, Brittany Ferries, Hoverspeed and Eurotunnel. The types of aircraft to be used for each of the routes was not known at the date of publication.

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Flight Inclusive Holidays

As most airlines issue tickets and require payment shortly after the time of booking, the travel element of flight inclusive holidays will become payable 14 days after the date of our confirmation invoice. The amount and the due date will be itemised on our invoice.

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Brochure Accuracy

Our brochure goes to press in November 2009. All the information in it has been compiled with great care and is as accurate as we can make it on the date of publication.

Price Guarantee

We guarantee that there will be no surcharges on our holidays for Summer 2010. Whilst we reserve the right to increase or decrease brochure prices at any time, once you have booked your holiday and paid the deposit, the price of your holiday as shown on your booking confirmation is fully guaranteed and will not be subject to any surcharge. Our 2010 prices are based on the following exchange rates: €1.129 : £1, CZK 29.71 : £1 and CHF 1.709 : £1

Consumer Protection

The air holidays and flights in this brochure are ATOL Protected, since we hold an
Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL
number is ATOL 2867. In the unlikely event of our insolvency, the CAA will ensure
that you are not stranded abroad and will arrange to refund any money you have
paid to us for an advance booking. For further information, visit the ATOL website
at www.atol.org.uk.

Payment by Credit Card

Payment of your invoice by credit card will incur a 2% additional charge. There is
no fee for debit cards.

Travel Details

We offer scheduled flights to Munich, Frankfurt, Stuttgart, Salzburg, Zurich, Genèva and Prague with British Airways, Lufthansa, KLM, Czech Airlines and Swiss from up to 15 UK airports - London Heathrow, London Gatwick, London Stansted, London City, Birmingham, Manchester, Leeds, Newcastle, Aberdeen, Edinburgh, Glasgow, Belfast, Cardiff, Bristol and Jersey. Provisional timings for our flights (where a route is available) from London Heathrow, London Gatwick, London City, Birmingham and Manchester to Munich, Frankfurt, Stuttgart, Salzburg, Zurich, Genèva and Prague are as follows:

Departs		Arrives
Heathrow	12:45	Munich	15:40
Munich	16:20	Heathrow	17:20
Birmingham	11:00	Munich	14:00
Munich	15:30	Birmingham	16:40
Manchester	10:50	Munich	13:50
Munich	15:30	Manchester	16:35

Heathrow	13.45	Frankfurt	16.25
Frankfurt	17:10	Heathrow	17:50
Birmingham	13.45	Frankfurt	16.20
Frankfurt	17.00	Birmingham	17.35
Manchester	13.40	Frankfurt	16.20
Frankfurt	15.25	Manchester	16.35

Heathrow	14:15	Stuttgart	16:50
Stuttgart	17:30	Heathrow	18:10
Birmingham	16:20	Stuttgart	19:20
Stuttgart	19:45	Birmingham	20:55

Heathrow	11:40	Genèva	14:25
Genèva	15.10	Heathrow	15:55
Manchester	08.15	Genèva	14:25
Genèva	15:10	Manchester	18:40

Heathrow	12.10	Zurich	14.50
Zurich	15.30	Heathrow	16.20
Birmingham	13.35	Zurich	16.30
Zurich	17.25	Birmingham	18.15
Manchester	13.40	Zurich	16.35
Zurich	17.15	Manchester	18.10

Heathrow	11.05	Prague	14.05
Prague	18.45	Heathrow	19.55
Gatwick	08.45	Salzburg	11.45
Paris	12.35	Heathrow	13.35

Flights from London Heathrow, London Gatwick, London City, Birmingham and Manchester to Munich, Frankfurt, Stuttgart, Prague, Genèva and Zurich are usually direct. Flights to Salzburg are usually via Frankfurt or Amsterdam. Flights to Munich, Frankfurt, Stuttgart, Prague, Genèva and Zurich from all other regional airports are usually via Heathrow, Gatwick, Birmingham or Manchester and connect with the services detailed. Please telephone our offices if you wish to know the travel itinerary for a departure airport not detailed.

Fly from an Airport Near You

TThe rapidly evolving airline market in Europe has resulted in a vast array of flights from regional airports in the UK, to cities throughout Europe. We are very happy to arrange your flights with any airline from any airport in the UK, simply call us and we will research the best options for you. Where we are able to obtain flights at a price lower than the fare used to calculate our brochure prices, we shall be pleased to pass the saving on to you.

Transfer Times

Munich Airport to Lenggries -	1 hr 20 mins
Munich Airport to Wasserburg -	1 hr
Munich Airport to Wallgau -	2 hrs
Munich Airport to Törwang -	1 hr 30 mins
Munich Airport to Bad Bayersoien -	1 hr 30 mins
Munich Airport to Spitzingsee -	1 hr 20 mins
Frankfurt Airport to Trier -	2 hrs
Stuttgart Airport to Freudenstadt -	1 hr 20 mins
Salzburg Airport to Schladming -	1 hr 10 mins
Prague Airport to Trebon -	2 hrs
Genèva Airport to Gruyères -	1 hr 20 mins
Zurich Airport to Appenzell -	1 hr 15 mins

Self Drive

There is ample safe parking at all our base hotels if you wish to include one of our tours as part of a driving holiday (please note, there is a small charge for garage parking at Wasserburg). We will send you detailed instructions on how to find your base hotel at least three weeks before your holiday begins. At the end of your holiday, we will arrange transport back to your starting point in order to pick up your car. We are also able to arrange your Channel Crossing with Brittany Ferries, Hoverspeed or Eurotunnel. Please telephone our offices for more information if you wish us to make these arrangements for you.

Independent Travel

For the independent traveller, we will send you detailed instructions on how to find your base hotel using public transport. The final leg of your journey from train station or airport to hotel is most easily made by taxi. Please budget for the following fares: Lenggries €5, Lenggries €7, Wasserburg €28, Spitzingsee €20, Bad Bayersoien €12, Trier €7, Freudenstadt €7, Schladming €7, Trebon CZK 100, Appenzell CHF 10, Gruyères CHF 20, Törwang €18, Wallgau €14.